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Frequently Asked Questions

Popular FAQ’s

Over 55 years, we’ve designed and manufactured every kind of high-quality and high-performance mattress there is – orthopedic, coir, PU foam, spring, and 100% natural latex mattresses.

You could call the customer service team at +91 9513000868 or email us at support@duroflexworld.com. We are available from Monday to Saturday (9am to 6pm).

To order a custom-sized mattress for your bed, visit the product page of the mattress and click “add custom size” and enter required dimensions in centimetres.

Please visit product page => Click "Custom size” => Enter Dimension (Length and Width) and select Height from the drop down => place the order.

You could also talk to our customer support experts at +91 9513000868 for help.

Duroflex mattresses are engineered to last for a long time. Our mattresses come with a best-in-industry warranty up to 10 years. The complete details of our warranty offerings can be found on respective product page on the website and warranty card provided along with the mattress.

Please raise a ticket by contacting customer support team at +91 9513000868 or email us at support@duroflexworld.com. Please keep your receipt / invoice & warranty card ready. We may ask you to share photos of the product in order to process the claim.

We offer up to 10 years warranty on our products. They can be replaced free of cost, if any manufacturing defect arises within 1 year. After 1 year, this will be calculated on a pro rata basis.

For example, in the unlikely event of your mattress sagging. Complete replacement will be given for the first year. If defect appears after 2 years of use, pro-rata money back guarantee is applicable for balance 3 years. It means that the pro-rata value in rupees to a consumer on that mattress purchased at Rs. 10000 with the warranty of 5 years would be 10000/5 * 3 = Rs. 6000

We ship products within 24 business hours from the time of receiving the order. Customer will also receive an email once the product is shipped. If for some reason your order cannot be shipped or will take longer, we will notify you at the earliest.

We conduct stringent quality checks to ensure that this will not happen. However, in rare case that you do receive a defective product, please email us at support@duroflexworld.com and attach pictures of the damaged part. We will ship the replacement to you within 12 - 14 days (based on the pincode).

Yes, all Duroflex products are completely safe for adults, children and even infants. The foam, coir, latex, and spring used in the products are sourced after rigorous research and follow ISO 9001-2015 quality standards.

A Duroflex mattress can support up to 250kg on each side. So, for a double bed / two sleeper mattress, the weight capacity will be up to 500kg.

We do not recommend folding the mattress once in use.

Duroflex mattresses have four levels of firmness - Soft, Medium Soft, Medium Firm and Firm - on the surface while remaining supportive throughout. The firmness of each mattress is mentioned on the individual product page, alongside other information. Duroflex products not only offer proper support to the entire body, but are also breathable, durable and designed to meet every kind of requirement.

Duroflex mattresses work best when they are placed on a flat surface or cot/bed.

We use natural latex produced in our own rubber plantation. No synthetic latex is added in our foam. We lab test samples of our foam to ensure that they contain only natural latex.

Yes, all charges including taxes and delivery to your doorstep are included in the price mentioned alongside each mattress.

Pocket springs are individual springs wrapped in pockets of cotton and stitched to one another. The main advantage of a pocket spring mattress is that the individual springs can move independently, without allowing movement to pass from one end of the mattress to the other. This ensures Zero Partner Disturbance. On the other hand, bonnell spring mattresses are made with a traditional spring coil system that looks like an hourglass. Bonnell spring mattress are interconnected by metal wire in a bonnell spring mattress, when pressure is applied to one side of the mattress, it is felt on all sides of the mattress.

We follow ISO 9001-2015 quality standards for all Duroflex products.

Yes, we have Duroflex Experience Centres across metros like Bangalore and Mumbai. Visit below link and know more:

Bangalore

- Koramangala - https://bit.ly/36jwVFT

Mumbai

- Khar West - https://bit.ly/2RJzfkd
- Kemps Corner - https://bit.ly/2RJJkxH

Please visit stores.duroflexworld.com for a complete list of authorised stores or contact customer support at +91 9513000868.

Yes, No Cost EMI is available for all our mattresses in selected stores. Please connect with our customer support team to know more.